Next Intake: 30 January '27 | Spaces are limited. Apply early.

admin@thepraxisinstitute.co.za | +27 83 843 4257

Get in Touch

Privacy Policy

Effective Date: 14 July 2026

Privacy Policy

The Praxis Institute ("we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA").

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website or interact with us.

1. Our Details

The Praxis Institute

Unit 104
17 Somerset Crescent
Durbanville
South Africa

Telephone: +27 83 843 4257

Email: admin@thepraxisinstitute.co.za

General Enquiries: admin@thepraxisinstitute.co.za

ASCHP Membership No.: 9065

2. Information We Collect

Depending on how you use our website or services, we may collect:

Personal Information

  • Full name

  • Email address

  • Telephone number

  • Physical address (where applicable)

  • Organisation or employer

  • Professional registration details (where applicable)

Counselling Enquiries

Where you voluntarily submit a counselling request, we may collect:

  • Area of concern

  • Preferred availability

  • Brief description of your enquiry

  • Other information you choose to provide

Please avoid submitting highly sensitive personal information unless specifically requested.

3. Website Information

When visiting our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the website

  • Referring website

  • Cookies and similar technologies

This information helps improve our website and services.

4. How We Use Your Information

We use your personal information to:

  • Respond to enquiries

  • Process counselling requests

  • Administer courses and workshops

  • Register attendees for events

  • Communicate regarding services

  • Improve our website

  • Maintain website security

  • Meet legal and regulatory obligations

  • Provide customer support

We will only process your personal information where permitted by POPIA.

5. Marketing Communications

Where you have provided consent, we may send:

  • Newsletters

  • Course announcements

  • Event information

  • Professional development opportunities

  • Institute updates

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

6. Cookies

Our website may use cookies to:

  • Remember your preferences

  • Improve website performance

  • Analyse visitor behaviour

  • Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function correctly.

7. Sharing Your Information

We do not sell or rent your personal information.

Your information may be shared only where necessary with:

  • Service providers assisting in website hosting or administration

  • Payment processors (where applicable)

  • Course facilitators (where necessary)

  • Professional supervisors (where appropriate for counselling services)

  • Regulatory authorities where required by law

All third parties are expected to maintain appropriate confidentiality and security measures.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

While we strive to safeguard your information, no internet-based system can be guaranteed to be completely secure.

9. Retention of Information

We retain personal information only for as long as:

  • required for the purpose for which it was collected;

  • necessary to comply with legal obligations;

  • required for legitimate operational purposes.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

10. Your Rights Under POPIA

Subject to applicable law, you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of personal information where appropriate

  • Object to certain processing activities

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Information Regulator

Requests may be submitted using the contact details below.

11. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children without the appropriate consent required by law.

Where consent from a parent or legal guardian is required, we will take reasonable steps to obtain it.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The most recent version will always be published on this website together with its effective date.

Continued use of the website after changes have been published constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights under POPIA, please contact:

The Praxis Institute

Unit 104
17 Somerset Crescent
Durbanville
South Africa

Telephone: +27 83 843 4257

Email: admin@thepraxisinstitute.co.za

15. Information Regulator (South Africa)

If you believe your personal information has not been handled in accordance with POPIA, you may lodge a complaint with the Information Regulator (South Africa).

Website: https://www.justice.gov.za/inforeg/

Email: inforeg@justice.gov.za

MENU